Spicer has been a Service Manager and Director for over 8 years, and says it is time to make changes, to refocus, learn and adapt to what is changing and shaping your market share.
Spicer believes there are ways to jumpstart disheartened Service Managers and “get back in the game”. His new book Roadmap to Service Profitability: Keeping Your Dealership in the Black provides the necessary tools to enable Service Managers and their staff to achieve that next level of service success.
Roadmap to Service Profitability is available in three formats:
The Complete Package which includes a book with 289 pages of valuable training along with a Service Advisor Training Program, the spiral-bound book, and the eBook.
Despite the current challenges faced by the industry, Spicer believes the position of a Service Manager is a gift, and ultimately a rewarding one, “providing the opportunity to share your knowledge and expertise, and help your staff grow professionally and personally”. With the right tools, dealership service departments can improve.
Published by Spicer Associates, Roadmap to Service Profitability: Keeping Your Dealership in the Black is available in January 2012.
Author
David Spicer Englishman has been in the Automotive Industry since 1983. He started out as a technicians apprentice and graduated to an owner of a service facility before moving on to dealership service department and fixed operations management. He is a competitive automotive management professional having experience through various positions such as technician, automotive marketing, service manager and director. He prides himself in being an innovative individual with proven leadership and management skills. In short, he possesses more than 27 years of experience in the retail servicing aspect of the automotive industry and has proven abilities for increasing Customer Satisfaction Indices, tracking down new business opportunities, and leading dynamic, results-driven teams by instilling the framework of excellent customer relations into growth potential.
Publication Details
Title: ROADMAP TO SERVICE PROFITABILITY
Subtitle: Keeping Your Service Department in the Black
Author: David Spicer
Availability: January 2012
Sold at: www.serviceprofitability.com
Price: $169.00 Complete Package - $99.00 Book - $79.00 eBook
Further Information
David Spicer
Email david@davidspicerenglishman.com
www.serviceprofitability.com
