Know Your Employees

Henry Ford was once quoted as saying, “If I had asked customers what they wanted, they would have told me, a faster horse”! This being said, most people really don’t know what it is that they want! I can tell you that most people want honest, reliable, expedient exceptional service. If you can provide that, the rest will fall into place.

Have you taken the time to know your employees enough? Can you assess your employee’s motivations and determine what they bring to your business that will make you rise above your competition. I suggest you get to know the people who represent you and the business and find out what their thought processes are to the following questions.

To create award winning exceptional CSI, you need to have all cylinders firing in the proper order. This means your employees must have a clear vision of where they fit into the business and what talents or skills they need to bring to the table on a daily basis. You can assess people on a variety of levels by examining their numbers and placing them on a chart to quantify them, my point here is this, you may have some very talented people working for you right now that you can grow or you may have an A list of losers. Seek and you shall find the answers. Ask your employees defining questions and find out if your business and employees are on the right path to excellence.

What is your position with regard to our customers?
Describe in your own words your job description?
Are customers always right and does it matter if they are or are not?
What are we selling or providing?
How do you make a difference?
How do you fit into the business?
What are your personal goals within the business?
Do you give your customers the time and attention they deserve?
What takes you away from performing your job and giving our customers exceptional service?
What do you contribute to the business that stands out above your peers?
What is more important, short term profitability or longevity?
How do you make a difference?
Do you go the extra mile?
Do you show caring and commitment to your own integrity?
What are your long term expectations and commitments as an employee of this business?
What do you exemplify as an employee?
Do you listen to our customers or your peers?
Are you committed to excellence?
Are you adverse to changes, growing or learning?

“There are risks and costs to action, but they are far less than the long term risk of comfortable inaction”
                                               JFK – US President 1960-1963


David