The longer it takes to follow up on declined repairs, the greater the potential to lose the sale altogether. It's best to follow up on declined repairs at least by the following business day.
The Quicker you can follow-up reduces the chances of the customer shopping the competition, or purchasing a new or used vehicle somewhere else. There is too much profit potential at stake to accept a repair decline without any follow-up action by your dealership!
Can you afford to let money drive out of your service department? Implementing a system of selling and tracking your declined services can bring back as little as 10% and as much as 40% of the total lost in declined services. You do the math in your facility and you will see that you cannot delay implementing this critical process to get your service departments profits back where they belong.
David
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